A young white woman wearing a black shirts sits at a kitchen table beside an open laptop. The words on the screen say find your next stay.

A Taylor Swift fan from Montreal who secured accommodations for the pop star's Toronto concert found herself without a place to stay after Booking.com cancelled her reservations and refused to help find an affordable alternative. A legal expert says the rental booking site shirked its responsibilities by failing to help the Swiftie get what she was promised.